Terms of service

HZY - Terms & Conditions

Welcome to HZY. By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions (“Terms”). These Terms apply to all users of the site, including browsers, customers, and contributors. If you do not agree with any part of these Terms, you should not use our website or services.

Online Store Terms

  • You must be at least 18 years old or the age of majority in your jurisdiction to place an order.
  • You agree not to use our products or services for any unlawful or unauthorized purpose.
  • You must not transmit any malware, viruses, or destructive code through our website.
  • Any misuse of the platform, including fraudulent orders or abuse of offers, may result in account restriction or cancellation.

General Conditions

  • We reserve the right to refuse or limit service to anyone at any time for valid reasons.
  • Product images, videos, graphics, text, and descriptions are brand assets and may not be copied or used without written permission.
  • Prices, offers, and product availability are subject to change without prior notice.
  • We reserve the right to correct any errors, inaccuracies, or omissions at any time.

Products & Sizing

  • We aim to display products as accurately as possible; however, colors may vary slightly due to screen settings.
  • Fit and silhouette may vary by design. Customers are advised to review the size guide before ordering.
  • Limited drops and seasonal styles may not be restocked once sold out.

Orders & Payment

  • Orders are confirmed only after successful payment authorization or COD verification.
  • We offer prepaid and Cash on Delivery (COD) payment options.
  • COD orders include an additional convenience charge as defined in our Shipping Policy.
  • You agree to provide accurate and complete billing and shipping information.
  • We reserve the right to cancel, refuse, or limit any order if:
    • The item is out of stock.
    • Pricing errors occur.
    • Fraud or suspicious activity is detected.
    • Operational limitations arise.
  • If an order is canceled after payment, the applicable refund will be processed.

Pricing & Billing Accuracy

  • While we strive for accuracy, pricing or specification errors may occur.
  • We reserve the right to cancel orders placed with incorrect pricing or promotional glitches.
  • In such cases, customers will be informed and refunded if payment was completed.

Shipping & Delivery

  • Orders are processed and shipped as per our Shipping Policy.
  • Delivery timelines are estimates and not guaranteed dates.
  • We are not liable for courier delays, service disruptions, or events beyond our operational control.
  • COD convenience charges are non-refundable in case of return or refund.

Returns, Refunds & Exchanges

  • Returns and exchanges are governed by our Return, Refund & Exchange Policy.
  • Only eligible items that pass inspection will be approved.
  • Refund eligibility, exchange rules, and COD charge treatment are defined in that policy.

Intellectual Property

  • All brand elements including logos, designs, visuals, text, and creative assets are owned by HZY.
  • No content may be reproduced, distributed, or used commercially without written authorization.

Limitation of Liability

  • We do not guarantee uninterrupted, secure, or error-free website operation.
  • HZY shall not be liable for any indirect, incidental, or consequential damages arising from:
    • Product use.
    • Site access.
    • Service interruption.
    • Delivery delays beyond our control.
  • Customer use of the website and products is at their own discretion and risk.

Force Majeure

We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, strikes, logistics disruptions, government actions, or technical failures.

Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from website use or purchases will be subject to the jurisdiction of the appropriate courts in India.

Policy Updates

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes indicates acceptance of the revised Terms.

HZY - Brand Protected. Customer Committed.