Shipping policy

HZY - Shipping Policy

At HZY, we are committed to delivering your orders quickly, securely, and reliably. Every order is processed with strict quality checks and shipped through trusted courier partners to ensure a smooth delivery experience.

Please review the shipping terms below.

1. Order Processing Time

  • All confirmed orders are processed within 1–2 working days.
  • Orders are processed only after successful payment confirmation (for prepaid orders) or order verification (for COD orders).
  • Orders placed on weekends or public holidays are processed on the next working day.
  • During high-demand periods such as sales or new drops, processing time may extend slightly.

2. Delivery Timeline

  • Standard delivery time is 7–10 working days from the date of dispatch.
  • Delivery timelines may vary depending on:
    • Customer location.
    • Serviceability of pin code.
    • Courier partner operations.
    • Peak sale periods or unforeseen logistics delays.

Once shipped, tracking details will be shared so you can monitor your order status.

3. Shipping Charges & Payment Modes

Prepaid (Online Payment) Orders

  • Free shipping is available on all prepaid orders across India.
  • No additional delivery or handling charges are applied.

Cash on Delivery (COD) Orders

  • A ₹150 COD convenience charge is applied to all COD orders.
  • This charge covers payment handling and logistics risk costs.
  • The COD fee is added at checkout when COD is selected as the payment method.

4. COD Charge - Refund Rule

  • The COD convenience charge is strictly non-refundable.
  • In case of return, exchange, or refund approval, only the product value is eligible for refund.
  • COD handling fees will not be reimbursed under any circumstance.

Customers are encouraged to use prepaid payment options for faster processing and zero additional charges.

5. Delivery Attempts & Address Issues

  • Customers must provide a complete and accurate shipping address with a valid contact number.
  • Courier partners may attempt delivery multiple times.
  • If delivery fails due to:
    • Incorrect address.
    • Unreachable phone number.
    • Repeated delivery rejection.
  • The order may be returned to origin.

Reshipping may require additional charges in such cases.

6. Serviceability

  • We ship across most serviceable pin codes in India.
  • If your location is not serviceable by our courier partners, our team will contact you to arrange an alternate solution or refund.

7. Damaged or Tampered Packages

If you receive a package that appears tampered, opened, or damaged:

  • Do not accept the delivery if the damage is visible.
  • Record an opening video if possible.
  • Contact our support team immediately with proof.

This helps us resolve the issue faster.

8. Shipping Support

For any shipping or delivery-related questions, please contact our support team:

Email: support@hzyclo.com
Phone: +91 7042423839

Please include your order number for faster assistance.

HZY - Fast Dispatch. Reliable Delivery. Streetwear Without Delays.