Privacy policy

HZY - Privacy Policy

This Privacy Policy explains how HZY (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this policy.

We are committed to handling your data responsibly and transparently.

1. Information We Collect

We may collect the following categories of information when you browse or shop with us:

Personal Information

Information you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account details (if created)
  • Payment-related information (processed via secure gateways)

Order Information

  • Products purchased
  • Order value and transaction records
  • Payment method used (prepaid or COD)
  • Return and exchange history

Device & Usage Information

Collected automatically when you use our website:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and browsing behavior
  • Referral source and session activity

2. How We Use Your Information

  • Process and fulfill orders
  • Verify and deliver COD and prepaid orders
  • Provide order updates and customer support
  • Manage returns, refunds, and exchanges
  • Improve website performance and user experience
  • Personalize content and product recommendations
  • Send promotional emails or marketing communication (only if opted in)
  • Detect fraud, misuse, or suspicious transactions
  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal information. We share limited data only with trusted service partners necessary to operate our business, such as:

  • Payment gateway providers for secure transaction processing
  • Shipping and logistics partners for order delivery
  • Technology and hosting providers for website operations
  • Analytics and advertising platforms for performance and marketing insights
  • Customer support and communication tools

All partners are expected to handle your data securely and only for defined purposes.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve performance.

Cookies help us:

  • Remember your preferences
  • Enable essential site functions
  • Analyze traffic and behavior
  • Show relevant ads and recommendations

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Data Retention

  • We retain personal and order information only as long as necessary for business, legal, and operational purposes
  • Data related to transactions may be retained for accounting, tax, and fraud-prevention requirements
  • Marketing data is retained until you opt out or unsubscribe

6. Data Security

We implement reasonable administrative, technical, and security safeguards to protect your information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage system is completely secure. While we follow industry-standard protections, absolute security cannot be guaranteed.

7. Your Rights & Choices

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or updates
  • Request deletion of your information
  • Opt out of marketing communications at any time
  • Request a copy of your stored data

To exercise any of these rights, contact us using the details below.

8. Third-Party Links & Services

Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those external platforms. Users should review their respective privacy policies separately.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such data is identified, it will be removed.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date. Continued use of the website indicates acceptance of the updated policy.

11. Contact Us

For questions, data requests, or privacy-related concerns, contact us at:

Email: support@hzyclo.com
Phone: +91 7042423839

HZY - Responsible Data. Trusted Experience.